Click on the “Forgot Your Password” link at the bottom of the login screen, and you will be prompted to enter your email address to reset your password.

If you don't receive your password reset email or if you continue to experience difficulties logging in, Contact Us for help.

If you are unable to access the email account where the password reset email is being directed, please Contact Us for assistance.

Once your password has been reset and you have successfully logged in, you can update the email address associated to your account by clicking on the user icon at the top right corner of the page, and selecting “Account Settings” from the dropdown menu. From here, you will be able to update your contact information attached to your Hanen account, including your email address.

We accept Visa, Mastercard, Cheques, Bank Drafts/Money Orders, and Wire Transfers/EFTs.
Please contact us if you have any questions.

To initiate a purchase order with The Hanen Centre, please email your order to [email protected] including your name, your organization, email address and phone number. A sales representative will be in touch with you within 1 to 2 business days to issue your invoice and to provide you with next steps.

Please note that The Hanen Centre accepts purchase orders from United States and Canada only.

Credit Card:
To pay your invoice by credit card, you may reach us at 416-921-1073. We accept:

• Visa
• Mastercard 

Cheque/Bank Draft:

• Print/save the invoice(s) for your reference. 
• Make your cheque payable to “The Hanen Centre”. 
• Ensure that your cheque/bank draft is denominated in the same currency and for the same amount as outlined on your invoice.
• Include the invoice number (found near the top of your invoice) in the “memo” or “note” line.
• Mail the cheque/bank draft along with the invoice(s) to:
     1075 Bay St., Suite 515
     Toronto, Ontario
     M5S 2B1, Canada

Electronic Funds Transfer (EFT) / Wire Transfer:

• Please follow the payment instructions provided on page 2 of your invoice.

Shipping and handling charges are based on the value of your order and the destination to which it will be shipped.

Canada

Total Order Value	Economy  (10-15 Business Days)	Priority (5-9 Business Days)
$0 - $35.99	$6.00	$10.00
$36 - $99.99	$9.00	$17.50
$100 to $499.99	10% of order value	15% of order value
$500.00 +	5% of order value	15% of order value

USA

Total Order Value	Economy  (10-15 Business Days)	Priority (5-9 Business Days)
$0 - $35.99	$8.00	$10.00
$36 - $99.99	$10.00	$17.50
$100 to $499.99	$10 + 10% of order value	$10 + 15% of order value
$500.00 +	10% of order value	15% of order value

Outside of North America

Total Order Value	Shipping Charge
$0 - $55.99	$30.00
$56 - $120.99	$45.00
$121.00 +	$35.00 + 10% of order value

 

Yes, we ship worldwide.  The customer is responsible for any duties and taxes that are related to the shipment.  

Yes, we partner with a number of international distributors to help you save on time and shipping costs. Find a distributor near you or contact [email protected] for assistance.

Please contact us with any questions and we will get back to you shortly. 

Please contact us and we will provide you with the necessary documentation (i.e. Tax forms if you are located in the United States).    

No, our e-Books are sold exclusively on Amazon.  Please visit your local Amazon website to purchase the product. 

Contact Us, and we will provide you with a tracking link.

Contact us, and we will re-send you your invoice and payment receipt.

Product orders: You may receive a full refund or store credit if you return your item in re-sellable condition within 30 days of your purchase date. Please contact us to receive instructions on how to mail your item.

Workshop registrations: The Hanen’s Centre’s cancellation policy would apply. Please contact your Workshop Coordinator for assistance.  

While we at The Hanen Centre do our utmost to provide you with quality trainings, services, and resources, we understand that sometimes concerns may arise. We take your concerns seriously and welcome your feedback.

To provide feedback to Hanen regarding any of our products or services, please Contact Us after reviewing the information below. Please provide as much information as possible related to the feedback in order to help us better understand and address your comments/concerns.

Timing    
We will respond to any submissions as soon as we can. However, it may take us some time to investigate and address your comments, depending on the complexity of the issue. You can expect an initial response from Hanen within 3 business days and we will provide updates on the situation, to the extent that we can, from that point. 

Confidentiality
Confidentiality is critical to help ensure all comments and concerns are reviewed and (as
appropriate) investigated objectively and fairly to everyone involved. Please know that in some circumstances we may not be able to share with you the resolution or specific actions taken by Hanen.

We will keep your name and contact details anonymous as much as possible while taking action to address your comments. This information will only be shared with the parties involved in reviewing your comments unless otherwise specified in your request. Your submission will not affect your standing with The Hanen Centre unless in violation of applicable laws or our website’s Terms of Use. 

At present, all training offered by The Hanen Centre is delivered online using the Zoom online meeting platform. If you would like to discuss further, please contact us.

You will need: 

• A computer — one of: laptop/desktop/tablet. (You may not attend on a smartphone, and each participant must have their own individual device to participate) 

• The Zoom application installed onto your device 

• Reliable internet connection (wired if possible) 

• Webcam/microphone/speakers 

• Two screens are recommended — one to attend the online class and the other for session handouts. You also have the option to print out handouts. 

  You can find a full list of technical details for Zoom here 

Yes, we’re happy to offer an installment plan for workshop registration. Please contact us for more information and to arrange a payment plan.

Yes, we offer special rates for groups of 2 or more colleagues who wish to attend together. Contact us for details.

Please use the tool provided at the top of the workshop listing to convert the date and time to your own time zone. Pages you visit after your time zone has been set will continue to use this setting throughout your session.

Yes, full attendance is required in order to receive your certification.

Only participants registered in the workshop will be permitted to attend. Unfortunately, we cannot accommodate interpreters. Due to the fast-paced, highly interactive nature of our workshops, participants must have a high proficiency in English (i.e. they must be able to understand English, respond to questions and contribute comfortably to group discussions, which involves practicing and applying concepts learned during the workshop). All materials are provided in English. 

The Hanen Centre also offers professional development workshops designed specifically for ESL (english as a second language) professionals. Contact us for details.

Under certain circumstances, SLP students may be permitted to attend an It Takes Two to Talk® workshop. Please contact us for details.

While you may attend the SPARK Communication™ or 4Is to Socialize™ workshops, the more appropriate Hanen workshops for SLPs who work with families are the It Takes Two to Talk® and More Than Words® workshops.  While SPARK Communication or 4Is to Socialize workshops draw on content from the It Takes Two to Talk and More Than Words parent programs and also offer a framework for coaching parents in 1-1 contexts, they do not certify you to offer the full group program for parents, nor do they provide you with a Hanen membership and its associated benefits.  The It Takes Two to Talk and More Than Words workshops are tailored to the knowledge level and clinical experience of speech-language pathologists, and also provide a more comprehensive set of manualized resources for coaching parents in both group and 1-1 contexts.  

If you're unsure about which Hanen workshop is best for you, please contact us and we’d be happy to help.

Each participant must attend on their own device with a headset and camera. We do not recommend sitting in the same room as it can be distracting during breakout group sessions. 

Attendance in full is mandatory and we cannot approve any absences. You will not be permitted to complete the workshop if you leave early or arrive late due to outside appointments.  

The Hanen’s Centre’s cancellation policy would apply in this situation. Please contact your Workshop Coordinator for assistance.  

Hanen Programs are trainings that parents and educators of young children attend. They are led by speech-language pathologists or early childhood education consultants who have been certified by The Hanen Centre to offer them. 
 
Hanen Workshops are the trainings that speech-language pathologists or early childhood education consultants attend in order to become certified to lead a Hanen Program for parents or educators.  

Yes, all Hanen Programs are firmly grounded in research. Please visit our research page for details.

We can put you in touch with organizations that employ professionals who are certified to offer a particular Hanen Program. Please Contact Us for assistance.

If you meet the eligibility criteria, you may attend a Hanen workshop in order to gain your certification to offer a Hanen Program.   

Yes! Please fill out this request form and our Customer Service Representative will contact you with details 

The 30-day viewing period begins as soon as your purchase is complete.  Following your payment confirmation email, you should receive an email from Hanen Online Learning informing you that the e-seminar is ready to view. 

We would be happy to grant you a 14-day extension to finish viewing the material. Please contact us to make this request.

Please contact Customer Service to request that a certificate of completion be emailed to you.

To become a Hanen member, you must complete one of our three certification-level workshops: It Takes Two to Talk®, More Than Words® or Learning Language and Loving It™. The workshop registration fee includes a one-year Hanen membership that must be annually renewed to maintain certification. Learn more about membership.

You will receive renewal reminders via email as your membership expiration date approaches, and you can use the provided link in the email to renew your membership online. To pay for your membership renewal over the phone or through wire transfer, you may contact our Membership Services Coordinator for assistance.

If your membership has been expired for over a year, you will need to contact our Membership Services Coordinator for assistance. In some cases, you may need to complete a recertification process in order to reinstate your certification.

If a purchase order is required by your organization to raise the funds for your renewal, please contact us to request an invoice for your membership renewal. The invoice will be generated and sent through email to the requested parties. Once a purchase order has been generated and sent back to us, we will update the invoice with your external purchase number and send it back for processing. Payment can be completed with a wire transfer, or by calling to arrange a credit card payment over the phone. 

We offer a discounted renewal rate to our members going on maternity leave so that they may maintain their certification(s) without the risk of having to recertify when returning to work. Maintaining your membership also allows you to stay up to date with information that we publish throughout the year (e.g. clinical updates, articles, member events, etc.). To inquire about our maternity options, please contact us.

We offer a discounted renewal rate for retired members, allowing them to stay up-to-date with information that we publish throughout the year (e.g. clinical updates, newsletters, member events, e-seminars, etc.). To inquire about our retirement options, please contact us.

After your signed cooperative agreement has been countersigned by a member of our team, your certification will be instated. This usually takes 1-2 days. If you're having trouble accessing your Program resources, please contact us and we will be happy to assist you. 

A one-year, renewable membership is included with entry-level workshops only (It Takes Two to Talk®, More Than Words® and  Learning Language and Loving It™), and renewal dates are associated with the date you attended your last entry-level workshop. Attending an advanced worskhop does not renew your membership.

Certificates of attendance are only provided to members who attend the live event. 

Please make sure that you are using:    

• A compatible device – Our e-Books are readable on tablets, smart phones and Kindle Fire devices only (they cannot be read on Kindle black and white/text readers).   

• The Kindle App – You can download this from either the Google Play Store or Apple Store.  Our e-Books can only be read via the Kindle app. 

If you are still having issues, please contact your local Amazon customer support. 

Copyright is the right – or the right to permit others – to produce, publish, or copy a work. “Copying” means reproducing, publishing, translating, or communicating a work using various means and media, including the Internet. Hanen resources have been developed at great effort and expense to support Hanen Programs and use of these resources by Hanen members.

Unfortunately, from time to time, our resources have been copied, adapted, altered, and disseminated without permission. In some cases these versions misrepresented Hanen Programs and the Hanen approach, as well as undermining their quality and integrity. Hanen member resources such as our Leaders Guides, slides, handouts and any other parts of the program are all copyrighted. This means that only current members may have access to them and they may not be shared with anyone. In so doing, we ensure that our members are the only ones who can share our programs and member resources in their clinical work and that are not disseminated by anyone who is not Hanen Certified. Hanen is committed to ensuring that our members and the families and educators that they work with have access to Hanen Programs and materials of the highest quality that reflect our research and methods accurately. It is through this copyright policy that we seek to fulfill this commitment.

As the copyright holder, we cannot provide permission to our members to use, adapt, or copy our resources (beyond what is stated in question 3 below) without seeing what the member is proposing. In addition, when we ask to see your proposals in advance, we are enabling you to comply with copyright laws and policies, and accurately represent the Hanen approach and our resources. Our goal is to help you deliver the best information possible, which benefits all of us, including the parents, teachers, and children we are committed to supporting.

We are continually working to simplify the approval process for use of information drawn from Hanen resources, including adapted programs, written materials, and presentations.

All requests must be submitted for advance approval to our copyright committee.

 

• You may lead the Hanen Programs you have been certified and licensed to lead – It Takes Two to Talk®, Learning Language and Loving It™, More Than Words®, Target Word™, TalkAbility™, or You Make the Difference™.
• You may use the Making Hanen Happen or Leaders Guide in any full Hanen Program you are certified or licensed to lead. Your membership must be current.
• You may use the title “Hanen Certified Speech Language Pathologist/Therapist” to identify that you have completed Hanen Certification training (Please do not use the terms Hanen Trainer or Hanen Instructor). You Make the Difference members should refer to themselves as Licensed YMTD group leaders and LLLI ECE group leaders should refer to themselves as Hanen Certified LLLI Trainers.
• You may copy up to 10 whole, unaltered pages from one Hanen guidebook for distribution to each participant in your program. This does not apply to Teacher Talk™ workbooks or the Target Word™ parent handbook.
• You may informally share information with colleagues and other professionals about Hanen Programs you are certified to lead, where no fee is charged or collected, the meeting is not an official conference or workshop and you follow the requirements outlined in Section 4, Intellectual Property Policy, of your cooperative agreement for use of Hanen materials.

• If you want to offer an adapted Hanen program using information from Hanen resources or programs. Note: Target Word™ and You Make the Difference™ programs may not be adapted.
• If you want to create written materials or online materials which include information from Hanen resources for use in any clinical service or any sharing of information (including the creation of advertising for a service), including handouts and brochures.
• If you want to copy more than 10 pages from any Hanen guidebook.
• If you want to provide any kind of formal, Hanen-based presentation, workshop, course, seminar, or training drawn from Hanen resources or programs to professionals or any public group.
• If you want to reproduce illustrations from Hanen resources.
• If you want to translate part or all of any Hanen resource for any purpose.
• If you want to develop a video for any purpose using information from Hanen programs or resources.
• If you want to develop programs or resources which are based on information from Hanen resources and which may be sold commercially and/or distributed widely.

Hanen members are often granted permission to use Hanen materials in a presentation they are offering to parents or professionals. We offer guidelines for using Hanen materials in such presentations, and we encourage you to read through them before creating your presentation. You can find our most up to date Presentation Guidelines for your review.

Once you have reviewed the Presentation Guidelines, please fill out a Presentation Request Form.

Please email your completed request form to [email protected]. Please note that the Copyright Committee requires 3-4 weeks to review your request, so we encourage you to submit your request form as early as possible. We ask that you submit your completed presentation request form along with your Powerpoint presentation (if applicable) as well as any handouts you may have created. Our clinical team will support you by providing feedback and guidance so you can deliver the best presentation possible

At its discretion, Hanen may grant permission for members to reproduce Hanen materials (i.e. copying of handouts, articles, etc.). Please note that permission must be requested in advance and no reproduction of copyrighted Hanen materials should be made before official approval is received.

Please contact us with the details of your reproduction request. We will review your request and respond in 1-2 weeks. We thank you for your patience during that time.

Hanen does not often provide permission to create materials based on Hanen products because this may undermine use of current materials and cause confusion. However, we may grant permission for members to reproduce Hanen materials when creating their own promotional materials for Hanen programs. Please note that permission must be requested in advance and no reproduction of copyrighted Hanen materials should be made before official approval is received.

Please contact us with the details of your reproduction request. We will review your request and respond in 1-2 weeks. We thank you for your patience during that time.

Hanen encourages Hanen certified faculty members in a university setting to involve up to three students in a It Takes Two to Talk® or More Than Words® Program as a part of a clinical practicum. This process is only applicable for in-person programs and not for telepractice programs. There is a document titled 'Guidelines for Involving Students in a Hanen Program' which members should read before officially requesting permission to involve students. Please contact us to request a copy of the Guidelines. Upon receipt of your request, we will email you the Guidelines document, along with the Request Form to involve students.

Please note that members may not begin to involve students in a Hanen Program® until official approval is granted by The Hanen Centre.

Please contact us, describing the details of your request. Please note that it may take 1-2 weeks for the Copyright Committee to process your request, so please plan well in advance. Thank you for your patience as we review your request.

If you are interested in using Hanen illustrations in your own flyers or promotional materials (not in handouts or other materials), please submit a copy of these materials to [email protected]. We will then review your request and provide you with all of the necessary copyright information. Please note that it may take 1-2 weeks for the Copyright Committee to process your request, so please plan well in advance. Thank you for your patience as we review your request.

Leaders of organizations and associations strive to provide their members with high-quality professional development to support their clinical skills. SLPs who work with families with young children and within educational settings with a birth-5 population may experience challenges in engaging parents and educators. SLPs need high-quality training, and this is where a partnership with The Hanen Centre can help. The Hanen Partnership Initiative was created make access to Hanen training and resources more attainable within a partnership model.  

To inquire about partnering with The Hanen Centre, please fill out this form and we’ll be in touch as soon as possible.  

The Hanen Partnership program was created with flexibility in mind so that it meets the unique needs of your organization. Partnership with Hanen can include offerings for your members such as complimentary presentations, discounted professional development opportunities, discounted resources and more.  However, if you have a specific partnership initiative in mind, please let us know! Learn more about partnership here.

SLP/T Associations wishing to increase their membership may partner with The Hanen Centre to offer member-only professional development opportunities as benefit for their association’s members. Large organizations looking to support their staff have arranged professional development opportunities for their staff where the team trains together, building knowledge, skills and common focus. 

There is no cost to enter a partnership with The Hanen Centre and there may be revenue-sharing opportunities to support your organization’s needs.  

Upon entering a partnership with The Hanen Centre, both parties will sign a Partnership Agreement outlining the roles and responsibilities of the partnership. These responsibilities can include drafting/sending communications to your organization’s members regarding opportunities under the partnership agreement, assisting with the coordination of events or professional development opportunities, and support around other forms of promotion. 

The Hanen Centre is an organization that offers high-quality, research-based training opportunities for SLP/Ts as well as other professionals working in early intervention and students who will be joining the field. We have almost 50 years experience training SLP/Ts around the world in parent-implemented intervention, 10+ years experience training CDAs/SLPAs, OTs, PTs, Psychologists, Early Childhood Educators, Special Educators, early literacy specialists and many more. Talk to us about our diverse set of training options for professionals working with young children and their families and how they can support your organization.