Customer Service
Click on the “Forgot Your Password” link at the bottom of the login screen, and you will be prompted to enter your email address to reset your password.
If you don't receive your password reset email or if you continue to experience difficulties logging in, Contact Us for help.
If you are unable to access the email account where the password reset email is being directed, please Contact Us for assistance.
Once your password has been reset and you have successfully logged in, you can update the email address associated to your account by clicking on the user icon at the top right corner of the page, and selecting “Account Settings” from the dropdown menu. From here, you will be able to update your contact information attached to your Hanen account, including your email address.
Please contact us if you have any questions.
Please note that The Hanen Centre accepts purchase orders from United States and Canada only.
To pay your invoice by credit card, you may reach us at 416-921-1073. We accept:
- Visa
- Mastercard
Cheque/Bank Draft:
- Print/save the invoice(s) for your reference.
- Make your cheque payable to “The Hanen Centre”.
- Ensure that your cheque/bank draft is denominated in the same currency and for the same amount as outlined on your invoice.
- Include the invoice number (found near the top of your invoice) in the “memo” or “note” line.
- Mail the cheque/bank draft along with the invoice(s) to:
1075 Bay St., Suite 515
Toronto, Ontario
M5S 2B1, Canada
Electronic Funds Transfer (EFT) / Wire Transfer:
- Please follow the payment instructions provided on page 2 of your invoice.
Canada
Total Order Value | Economy (10-15 Business Days) |
Priority (5-9 Business Days) |
$0 - $35.99 | $6.00 | $10.00 |
$36 - $99.99 | $9.00 | $17.50 |
$100 to $499.99 | 10% of order value | 15% of order value |
$500.00 + | 5% of order value | 15% of order value |
USA
Total Order Value | Economy (10-15 Business Days) |
Priority (5-9 Business Days) |
$0 - $35.99 | $8.00 | $10.00 |
$36 - $99.99 | $10.00 | $17.50 |
$100 to $499.99 | $10 + 10% of order value | $10 + 15% of order value |
$500.00 + | 10% of order value | 15% of order value |
Outside of North America
Total Order Value | Shipping Charge |
$0 - $55.99 | $30.00 |
$56 - $120.99 | $45.00 |
$121.00 + | $35.00 + 10% of order value |
Product orders: You may receive a full refund or store credit if you return your item in re-sellable condition within 30 days of your purchase date. Please contact us to receive instructions on how to mail your item.
Workshop registrations: The Hanen’s Centre’s cancellation policy would apply. Please contact your Workshop Coordinator for assistance.